Claim Letter

GAN’S COMPANY, Ltd

Jalan kenangan no. 15 ,jakarta timur

Telp (021) 889086

                                                __________________________________________________________________

January, 15 -2017

Mr. Richard Brown
Customer Service Manager 

Abc Company 
 

Dear Mr. Richard

Your company recently installed rain gutters on my house in Country Meadows. As someone who has worked with your company for over 3 years, we were very disappointed to see the documents you produced for our latest Drivers Co. publicity campaign place on 12/12/2016. Attached is a copy of the invoice showing the work was completed and paid in full.

We were very happy with the service we received and your crew was very kind and professional. As our written agreement stipulated, we expected full color leaflets with fancy explanatory texts, but instead, we found that black and white photos had been included in the prepared leaflets. I think you will agree that a communication problem exists.

We ask that you send your crews back out to complete the job that was paid for, replacing the gutters that have detached and inspecting the remainder of the gutters for similar issues.

We would like you to send out a photographer to provide us with the promised color coverage, or provide us with a refund.

Yours truly,

Feel free to contact me at (021) 908671 to schedule or visit or with any questions or concerns.

Sincerely,

Gania Noor Alfisyah

Supervisor

REQUESTING AND CONFIRMING A SERVICES

TUGAS REQUESTING AND CONFIRMING A SERVICES

NAMA : Gania Noor alfisyah
NPM    : 24214461
KELAS : 3EB31

                                                   a.     Requesting a services
                                                                                                             November 29, 2016

The Ritz-Carlton Jakarta 

Jl. Lingkar Mega Kuningan Kav. E1 No. 1

Dear Sir/Madam,

I tried reaching you on the phone but could not connect. I am the Supervisor of PT. B&M. would like to book a conference hall in your hotel. We need to conduct a training session for the newly joined employees

We are planning to run this event on 12th and 13th of December from 08.00 am to 16.00 pm. According to my estimations, I will need to be accommodated for at least 200 people. We will need a big conference hall to a accommodate our members and a smaller room next to the conference hall.

We would like to know the projected costs for our two days event. You do not need to include the lunch catering costs at this time. Could you fax or e-mail me your cost projections by the 29th? I will give you the final confirmation of our reservation by close of business on the 2th.

We will need 30 round tables with chairs in each table, a wireless microphone, a projector and a good sound system in the conference hall. In the smaller room, we need two rectangular tables, two sofas, and a monitor. We would also like the hotel to arrange for lunch. I would appreciate your faxing me the menu choices as soon as possible, but no later than Monday, December 4^th?

We would like to know the projected costs for our three days event. You do not need to include the lunch catering costs at this time. colud you fax or e-mail me your cost projections by 7th? I will give you the final confirmation of our reservation by close of business on the 9th.

I want to thank you for your help. Please feel free to reach me at 021-884119086 to decide on a face to face meeting in order to discuss everything in detail. Hope to get the venue for those dates and information regarding the terms and conditions.

Best Wishes

Gania Noor Alfisyah

Supervisor

                                  

b.    Confirming a services

                                                 

                                               

The Ritz-Carlton Jakarta 

                                              Jl. Lingkar Mega Kuningan Kav. E1 No. 1

November 29, 2016

Ms. Gania Noor Alfisyah

Supervisor

PT. B&m
Dear Ms.Gania

Thank you for your November 29 letter expressing interest in Hill View Hotel. This letter will confirm your plan to book a conference hall in our hotel.

We understand your company would like to reserve our conference facilities December 12   and 13. At least a hundred people will attend your meeting. Your will need a big conference hall and a smaller room next to conference hall.

As you requested, we will provide twenty round tables with five chairs in each table, a microphone wireless, and a projector in the conference hall, as well as a sound system. We understand that you are bringing your own computer. We need to know the computer’s model and operating system. Please provide us this information one week before the start of the conference.

In the smaller room, we will provide two rectangular tables, two sofas, and a monitor. Please let us know whether you want a small or long sofa. This request can be submitted one week before the conference.We will provide a buffet lunch. The menu choices were faxed to you yesterday. Please tell us your menu selections one week before the conference.

As you requested, I faxed the projected cost yesterday. After you decide on required equipment and the type of lunch, we can finalize the cost estimate.

I appreciate having the opportunity to plan your meeting. We invited you to come to our hotel to look our facilities and face to face meeting in order to discuss everything in detail anytime you can.

Sincerely,

Newt Scamander

Meeting Planner

Percakapan bisnis

1.   Perjanjian Pertemuan Bisnis Melalui Telpon dalam Bahasa Inggris

Example

Thalia  : Good Morning, PT ALFISYAH, how may I help you

janet : Hello, can I speak to gania noor alfisyah, please?

thalia  : Who’s calling?

janet: My name is janet

thalia  : Could you please spell that, please?

Janet: Yes it’s, J-A-N-E-T

thalia : Okey, hold on a Second. I’ll transfer your call

janet : Thank you

gania      : Hello

janet : Hello I am janet, manager for PT Stesya, are you available on this thursday? Can we

  meet on 25th? for sales meeting

 gani   : Yes, Thursdaay  is fine, Yes, I will be free on 25th. Oh okey.

Janet : Okey thank you gania, see you.

Gania    : See you janet

2.Pembatalan Pertemuan Bisnis Melalui Telpon dalam Bahasa Inggris

Example

Thalia   : Good Morning, PT. B&M. Can I help you?

Gania    : Hello, can I speak to Janet, please?

Thalia   : Who’s calling?

Gania    : My name is Gania

Thalia    : Could you please spell that, please?

Gania     : Yes, it’s G-A-N-I-A

Thalia   : Ok, hol on a second. I’ll transfer your call

Gania    : Thankyou

Janet     : Hello

Gania    : Hello, I’m Gania Manager of PT.B&M  I would like to inform that the meeting on Friday  was canceled. Can we reschedule our meeting?

Janet     : Yes, let me check my schedule first. How about next week on Tuesday?

Gania  : Ok, see you next week

Janet    : Ok, see you       

3.   Pertemuan Bisnis Untuk Membawa Dokumen Melalui Telpon dalam Bahasa 

    Inggris

Example

Thalia   : Good Mornig, PT.B&M. Can I help you?

Gania     : Hello, can I speak to Janet?

Thalia   : Who’s calling?

Gania    : My name is Gania
Thalia   : Could you please spell that, please?

Gania    : Yes, it’s  G-A-N-I-A

Thalia    : Okay, hold on a second. I’ll transfer your call

Gania    : Thankyou

Janet      : Hello

Gania     : Hello, I am Gania Manager of  PT. B&M. I would like to inform that for tomorrow’s meeting, please prepare some documents such as proposal document and purchasing document

Janet      : Ok, I wiil prepare all the documents. Thankyou

Gania     : Yes, you’re welcome

4. Contoh penawaran produk melalui email

PT. B&M

Raya Durian Street No. 11

Jakarta Selatan– Indonesia

Phone : (021) 8841190

Email :nooralfisyah@gmail.com

To :

Head of Company

PT.L & R

Raya apple Besar Street No.20

Jakarta Barat– Indonesia

Dear Sir,

Through this later, let us introduce our company to you.Our company named PT.B&M, Engaged in the field of office Appliances Company would like to offer our products to your company. Our products are cheaper than other companies and also has a good quality.

We hope you are interested to products that we offer to you. If you interested, we wiil give you 30% discounts for the first purchase. For further information, you can contact us to Raya Durian Street No. 11 Jakarta – Indonesia or call our hotline (021) 8841190

Thank you for your attention.

Sincerely,

Gania Noor Alfisyah

Marketing Manager of  PT.B&M

Referensi :

http://www.belajardasarbahasainggris.com/2016/03/18/contoh-surat-penawaran-barang-dalam-bahasa-inggris-beserta-artinya/  diakses 9 November 2016